Everything You Don't Know About VoIP

terrestrial wires < untethered satellites

Intro

Communication is key, right? Without the ability to communicate clearly what does one really have?

Since the inception of the telephone, voice calls have been an important way to communicate, especially in business. But the way those calls take place has changed radically over the last decade. In the same way that TV has gone Digital, so too have telephone calls evolved.

VoIP short for Voice over Internet Protocol is spelling the end for traditional analog phone calls.

This paper will make clear what VoIP is, in non-technical terms, and help operators see how migrating one’s business to VoIP could have some serious benefits.

What is VoIP?

It the simplest of terms, VoIP is a way to make or receive a phone call using an internet connection instead of traditional exchanges and the millions of miles of copper wire strung across the country.

Not only does this make it much cheaper, but it also allows for far greater functionality and flexibility. From being able to answer a “desk phone” at home to augmenting mobile phone calls via an App, productivity has never been more convenient.

Benefits and Reliability

Most IDACOMP clients have saved significant amounts of money by moving to a VoIP system. Monthly service costs are lower especially when compared against traditional analog-based services. Long distance charges are typically non-existent.

There are other benefits too, such as the ability to keep existing phone number(s). Other features include a seamless transfer of calls between employees no matter where they are; voicemails arriving as email attachments, usually transcribed; and the ability to handle calls differently depending on your operating hours. The IDACOMP VoIP platform is almost infinitely customizable to one’s unique business needs and is deigned to grow with that organization.

For the end-user, one of the most crucial components of a VoIP solution is the internet connection. Both speed and reliability are important as is latency. The good news is that most ISPs that provide business internet have highly reliable services and back them with SLAs. IDACOMP will work with clients to determine the best option or service in a given area, for the strongest possible VoIP solution.

Cost Savings

As mentioned, monthly service is typically less than traditional analog service, sometimes up to 50% or more. Gone are the days of paying by the minute for long distance charges.

No longer does one need to purchase expensive hardware to have an enterprise-grade PBX and the features they bring. In fact, some businesses choose not to even purchase phones.

Calls can be made or received via a computer application, smartphone app or traditional desk phone – it is the clients’ call! (See what we did there?)

Ease of Implementation / Migration

IDACOMP makes the entire process smooth and seamless, limiting any potential business disruption. Here are the steps our team takes both before and after the sale:

  1. Ensure that the location has acceptable internet access – this is crucial.
  2. Work with the customer to gather all the pertinent information: names, extensions, call routing, and feature requests.
  3. Build and program the PBX according to the customer’s desires.
  4. Initiate port request and shcedule the installation.
  5. Implement the system and conduct training.

Conclusion

Using VoIP from IDACOMP, companies can take advantage of significant cost savings as well as an increase in functionality and efficiencies.

IDACOMP has the experience and expertise to help any business plan and implement a migration to IDACOMP Voice Services.

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